Customer Care and Support

ITA has a dedicated customer service department whose sole responsibility is to ensure customer satisfaction. Not only do they address incoming issues and process orders, they also make contact with all customer sites periodically, ensuring continuous satisfaction and improvement. This customer service strategy and ethos has allowed ITA to maintain strong business relationships with large national accounts over many years.

Internal guide lines and parameters are set within the company to ensure customer satisfaction. These include but are not limited too minimum numbers of service calls per day, daily monitoring of problem resolution and a constant awareness of service levels. Customer satisfaction surveys are carried out at predetermined intervals with customer feedback analysed and actioned.

ITA’s current call centre is a toll free number able to be accessed by all customers between the hours of 8am to 5pm Monday to Friday (emergency after hours number also available).The call centre gives all clients access to both customer service and technical staff, able to address any enquiry they may have.